How can the Embassy or Consulate assist me while I am abroad?

The Chief Directorate: Consular Services in the Department of International Relations and Cooperation, in close collaboration with the Consular Sections of South African Representatives abroad, provides consular services to South African citizens who work, live and travel abroad.

Consular Services operate 24 hours a day, 7 days a week. On weekends and after hours, assistance is rendered in co-operation with the Department's Operations Room in Pretoria. The Operations Room supports our 121 Representatives in 105 countries affording services that cover the entire world.

A detailed list of services is available at:
http://www.dirco.gov.za/consular/services.htm

ROSA REGISTRATION

What is ROSA?

ROSA is the acronym for the ‘Registration of South Africans Abroad’, a software programme developed by the Department of International Relations and Cooperation allowing travellers to register on-line.

The information travellers register on ROSA allows the Department of International Relations and Cooperation to assist South African citizens in event of an emergency. The registration is a free, voluntary service provided by Government (through the Department of International Relations and Cooperation). ROSA is only available to South African citizens who are travelling, living or working abroad.

How will my information be used?

ROSA will be utilised by Consular Officers at Head Office or at a South African Mission abroad in the event of a disaster, emergency or other crisis as outlined above.

Only authorised officers of the Department of International Relations and Cooperation have access to the information which will only be used in the event of an emergency. This will enable the Department of International Relations and Cooperation to e.g. react by contacting the next-of-kin to verify the status of the South Africans travelling abroad that might have been affected by the emergency.

Registration and Privacy

The Department of International Relations and Cooperation is committed to ensuring that any personal information received through the ROSA on-line registration process is safeguarded against unauthorised disclosure.

The Department will not disclose the information you provide through the registration application to any third parties (this includes family members) unless you have first given it written authorisation to do so. In the event that family members make enquiries about your whereabouts, such requests will be forwarded to you. You may choose to inform the mission of your decision to respond or not.

This internet site uses secure encryption to safeguard your privacy and therefore any unauthorised interception by third parties of the information you send via the internet is unlikely. The Department does not accept responsibility for any such interception.

How do I register?

Information on ROSA is available on the Consular Information webpage:
http://www.dirco.gov.za/consular/index.html

Advice for South African Citizens Travelling Abroad:
http://www.dirco.gov.za/consular/travel_advice.htm

Click on the heading "Registration of South Africans Abroad - ROSA" for more information:
http://www.dirco.gov.za/consular/travel_advice.htm#reg