OPERATING HOURS
09h00–12h00 Monday – Thursday (applications and collections)
CONTACT DETAILS
For consular enquiries, please contact the Consular Section only via:
Email : jakarta.consular@dirco.gov.za
Phone : +62 (0) 21 2991 2500 (switchboard)
AFTERHOURS/EMERGENCIES: +62(0) 815-1053-3842
ONLY FOR SOUTH AFRICAN CITIZENS IN DISTRESS IN INDONESIA
CONSULAR SERVICES
SERVICES RENDERED TO SOUTH AFRICAN CITIZENS IN INDONESIA.
Depending on the service required, a valid form of South African identification may be requested. You may wish to call the Embassy to determine the processes / documents that will be required prior to your arrival – especially if you are based outside or far from Jakarta.
Consular services are of an advisory and non-financial nature and are provided free of charge, unless otherwise specified.
1. FINANCIAL & CONSULAR ASSISTANCE
Should you find yourself in a situation whereby you have been a victim of theft while in Indonesia, you may contact this Embassy for assistance.
“Consular services are of an advisory and non-financial nature and are provided free of charge, unless otherwise specified. Non-financial humanitarian assistance in emergencies (i.e. situation involving destitution or distress of South African nationals abroad). In the event of an emergency, we communicate on behalf of South African nationals abroad with the next of kin and/or friends in South Africa”.
What Consular Officers Can Do for You
The consular officials can:
- Give you some general information about the legal system of the country you are being held in.
- Arrange for your next of kin to be notified of your situation, if you wish. (If you do not want your family notified, your request will be respected and the mission will withhold information about your situation from your family and friends.
- Assist in making arrangements to receive funds from your family.
- Assist in informing you of how to make other travel arrangements if necessary.
What Your Consular Officers Cannot Do for You
- Obtain a better treatment for you than is provided for locals or other nationals.
- Pay your fines.
- Conduct investigations related to an offence.
- Support you financially. If you are unable to pay essential costs yourself or earn money by working, you will have to contact you family or friends for financial support.
- If you are a dual national in the country of your other nationality the assistance which South African consular representatives can give you may be limited.
2. LEGALISATION OF DOCUMENTS ISSUED IN SOUTH AFRICA FOR USE IN INDONESIA
The Embassy receives birth, marriage and death certificates issued in South Africa and Police Clearance Certificate issued by the SAPS (South African Police Services) and forwards them to the Department of International Relations and Cooperation (DIRCO) in Pretoria so that an Apostille is affixed to them. This may take approximately three months, and is free of charge.
The legalization of Study Certificates (diplomas, transcripts, etc.) issued in South Africa is NOT effected through the Embassy. The steps the interested person must take are the following:
- The Studies Certificate must be firstly legalized by the Chief Registrar of the High Court that corresponds to the area where the document has been issued;
- Then it must be legalized by the Department of Justice;
- As a last step, the document must be sent to the following address to be apostilled:
The Legalization Directorate:
Department of International Relations and Cooperation, Private Bag X152, Pretoria, 0001. Tel: +27 12 351 1231
PLEASE NOTE:
For legalisation of documents, you are required to make an appointment by email at: jakarta.consular@dirco.gov.za
3. POLICE CLEARANCE CERTIFICATE
Kindly apply directly with SAPS in Pretoria. Information is available on their website.
4. REGISTRATON OF SOUTH AFRICAN CITIZENS ABROAD
What is ROSA?
ROSA is the acronym for the ‘Registration of South Africans Abroad’, a software programme developed by the Department of International Relations and Cooperation to enable travellers to register on-line.
The information travellers register on ROSA allows the Department of International Relations and Cooperation to assist South African citizens in the event of an emergency. The registration is a free, voluntary service provided by Government (through the Department of International Relations and Cooperation). ROSA is only available to South African citizens who are travelling, living or working abroad.
ROSA is an initiative that is endorsed and supported by the Association of South African Travel Agents (ASATA).
Why should I register?
Vast numbers of our people who travel abroad every day do not encounter any difficulties. However, through our missions abroad, we have assisted a growing number of South Africans who have become victims of crime, accidents, illness, death, natural/man-made disasters, civil unrest, or whose family and/or next-of-kin needed to contact them in an emergency.
Registration through this website is NOT considered proof of South African citizenship. If you apply for any service from an Embassy, High Commission or Consulate General (Mission) while abroad, you will be asked by staff to provide proof of South African citizenship, such as a passport or bar coded ID book.
By registering your trip on-line with ROSA you assist the Department of International Relations and Cooperation to locate you during an emergency, thus verifying your status and liaising with your next-of-kin. Information on ROSA is not continuously monitored and will only be accessed during a declared consular emergency.
Registration is voluntary and free of charge. We encourage you to consider registration as an integral part of your travel planning and security. |
